Managed IT Services
Proactive monitoring, helpdesk, and vendor management for your entire IT estate.
The Challenge
Internal IT teams at mid-market companies are often overwhelmed: handling daily helpdesk, vendor management, and routine maintenance while being expected to deliver transformation projects. The result is that strategic priorities stall as the team drowns in operations.
Our Approach
We become an extension of your IT team — taking over routine operations (or the entire IT function) with clear SLAs, proactive monitoring, and transparent reporting. Your internal team is freed to focus on truly strategic initiatives.
Deliverables
- 24/7 or business-hour monitoring (per chosen package)
- Helpdesk & end-user support (remote + on-site across East Java)
- Patch management & vulnerability remediation
- Backup operation & verification
- Vendor coordination — you deal with us, we deal with every vendor
- Monthly performance & security reporting
- Strategic IT review (quarterly business review)
Technology Stack (Examples)
Vendor-neutral — we recommend based on your needs, not commissions. Common examples we implement:
SLA Essential
SLA Business
SLA Enterprise
Engagement Model
- Monthly subscription per user / per device / fixed bundle
- 12-month minimum contract for Business & Enterprise SLAs
- 30-day onboarding (asset inventory, baseline, tool deployment)
Expected Outcomes
- Measurable, minimal downtime
- An internal IT team focused on strategic projects, not firefighting
- Cost predictability — operational IT spend stops fluctuating
- Full visibility over IT posture through monthly reporting
Ready for an IT partner that's actually in town?
Discuss your IT needs with our Surabaya team. The initial consultation is free, with no commitment.